Shipping policy

Shipping Policy – Auto Expedition

Shipment Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional transit time for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Incorrect Shipping Address or Address Changes

Items will be shipped to the address the customer provides at checkout. If the address is incorrect, incomplete, or cannot receive the package, and the product is lost or delivered to an address from which the customer cannot retrieve it, Auto Expedition is not responsible for the loss.

Delivery is considered complete when the order is delivered to the address provided during purchase. If a package is returned to Auto Expedition as “returned to sender,” the customer will be responsible for the cost of re-shipping.

Lost or Stolen Packages

If your package is lost in transit, please contact Auto Expedition so we can file a claim with the shipping carrier. We will not ship a replacement until the carrier has completed its claim process.

If theft is a concern, we recommend using a business address or another secure delivery location. Auto Expedition is not responsible for stolen or misdelivered packages.

Shipping Rates

Shipping charges are calculated and displayed at checkout, except for orders shipping to Hawaii, Guam, or Puerto Rico. Additional charges may apply for these locations.

If your shipping address is in Hawaii, Guam, or Puerto Rico, you will receive an email after placing your order with the additional shipping cost and a payment invoice.

Shipment to P.O. Boxes or APO/FPO Addresses

Auto Expedition ships to the continental United States and accepts special orders for Hawaii and Canada.

We do not currently ship to U.S. Territories other than Guam and Puerto Rico, and we do not ship to APO/FPO/DPO addresses. If you provide a P.O. Box where a physical address is required, Auto Expedition will contact you for an updated address. If you fail to provide one, your order will be canceled and refunded, minus a 20% cancellation fee.

Customs, Duties, and Taxes

Auto Expedition is not responsible for customs duties, taxes, or any additional fees applied to your order. These charges are the sole responsibility of the customer.

Damaged Goods Policy

While we make every effort to ensure your order arrives in perfect condition, damage can occur during shipping.

  • Customers must report damaged items within 3 days of delivery by contacting Auto Expedition. After 3 days, we cannot accept damage claims.

  • If visible damage is present upon delivery, do not sign for the package—refuse delivery instead.

  • If damage is found after delivery, document it with clear photos and contact us immediately with the delivery slip and pictures.

  • Auto Expedition will assist with filing a carrier claim, but approval is determined by the carrier.

Contact Us
Auto Expedition LLC
8269 East Washington Street
Chagrin Falls, OH 44023
Email: info@autoexpedition.com
Phone: 1-440-909-AUTO